A full calendar, without losing a single request
When you have no availability left for new patients, incoming requests join your waitlist, along with the answers to your questionnaire. The patients you already see keep booking as usual, and you invite each person as soon as a spot opens up.
Waitlist
Oldest firstLily BakerPending
First consultation · waiting for 3 weeks
Tom LewisInvited
All appointment types · invited on 12 September
Sophie MartinBooked
Appointment on 24 September at 18:00
First consultation
Waitlist
Follow-up session
Open for booking
Every appointment type has its own rule.
For each appointment type, you choose: online booking open to everyone, or a waitlist for new patients. The patients you already see keep booking just as before.
Your appointment types
Your follow-up sessions stay open while first consultations go through your waitlist: you decide, one appointment type at a time.
On your public page
Book an appointment
New requests for this appointment type go through the waitlist: leave your details and you will be contacted as soon as a slot opens up.
Join the waitlistPatients who already have a record with you can still book online, without going through the waitlist.
Every request comes with context.
Visitors leave their details, a message if they like, and answer your intake questionnaire if you've written one. They confirm their sign-up by email, and you're notified as soon as they do.
First name
Lily
Last name
Baker
lily.baker@example.com
Phone (optional)
Message (optional)
I'm looking for help with panic attacks at work, ideally with late-afternoon appointments.
A few questions from the practitioner
What brings you to therapy?
Panic attacks since I started a new role at work.
On a scale of 0 to 10, how much is this affecting your daily life?
You're on the waitlist!
Sign-up confirmed: the practitioner has been notified and will get back to you by email.
In your inbox
New appointment request on your waitlist
Lily Baker would like to book an appointment with you. Her request and questionnaire answers are waiting for you on your waitlist.
A list that stays tidy: if someone signs up twice, there's no duplicate. Their request is simply updated.
The oldest request stays at the top of the pile.
See at a glance who's waiting, for how long and for which appointment type. A status filter and a name search take you straight to the right request.
Lily Baker Pending
lily.baker@example.com · No phone number
Received on
24 August 2026
Waiting for
3 weeks
Appointment type
First consultation
Message left
I'm looking for help with panic attacks at work, ideally with late-afternoon appointments.
▸ Questionnaire answers (2)
Tom Lewis Invited
Invited on 12 September 2026
A spot opens up? Invite someone in one click.
Before anything goes out, you see a summary and confirm. The email contains a link that opens booking on your page, even for an appointment type that's closed to new patients.
Invite Lily Baker to book?
An email is sent right away to lily.baker@example.com.
- It contains a personal link that opens your online booking page, even if your appointments are closed to new patients.
- As soon as the appointment is booked, the request automatically switches to “Booked” and shows the appointment date.
The email Lily receives
You can now book your appointment
Hello Lily,
Good news: your practitioner has opened online booking for you.
All that's left is to choose your slot.
Choose my slotOn your page
Your practitioner has opened booking for you: pick your slot below.
Thu 24 Sept
No invitation ever goes out without you. You choose who to invite, and when.
The request updates itself once the appointment is booked.
The moment they book, the request switches to “Booked” with the appointment date. One click opens the appointment or the new patient's record.
Lily Baker Booked
lily.baker@example.com
Received on
24 August 2026
Invited on
15 September 2026
Booked on
15 September 2026
Booked appointment
Thursday 24 September 2026 · 18:00
Requests you handle another way can be marked “Contacted” or “Closed,” and a closed request can always be reopened.
Frequently asked questions
Can my current patients still book?
Yes. An appointment type closed to new patients stays bookable online for patients who already have a record with you. Only new requests go through the waitlist.
Can I close just one of my appointment types?
Yes, each appointment type has its own rule. For example, you can keep your follow-up sessions open for booking and send first consultations through your waitlist.
Does the invitation go out automatically when a spot opens up?
No, you stay in control. You choose the person, confirm, and they receive an email that opens booking for them on your page.
What happens if my calendar is completely closed?
Visitors can still join your waitlist from your page. You invite them once booking reopens.
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