Appointment booking that runs itself
Patients book online into slots that are genuinely free, choosing the location and appointment type that suit them. Confirmations and reminders go out on their own, time off and cover take a few clicks, and your Google Calendar stays in sync.
Week of 7 September
09:00 · Session
Office
14:00 · Session
Video
Time off · training
⇄ Cover: Paul Martin
11:00 · Session
Office
15:00 · Session
Video
Synced with Google Calendar
Reminder sent · 2 days beforeOne calendar, always up to date.
Your sessions, your time off and your personal Google events, all on one screen. When two things overlap, you see it right away.
10:00-11:00 · Northern Quarter office
Cover · Paul Martin
11:30-12:30 · Video · booked online
Imported from Google Calendar
CBT training · 14:00-18:00
One click, one appointment. Click any empty slot to add a session. Four views, from a single day to the full week, and a “now” line that shows where you are in your day.
Time off goes in as fast as it comes up. A training day every week, a week away, a colleague covering for you: a few clicks and it's done. And if an appointment already sits in that window, the calendar flags it before you save.
Your calendar fills up while you're in session.
On your public page, patients choose the type of appointment, the location that suits them and a slot that's genuinely free, worked out from your working hours and existing appointments. No calls to return, nothing for you to confirm.
Choose an appointment type
First consultation
“A first appointment to get to know each other and agree on goals” · 60 min
Adult session
“Individual therapy for adults, using CBT and ACT” · 50 min
New requests for this appointment type go through the waitlist: leave your details and you will be contacted as soon as a slot opens up.
Join the waitlistChoose a location
Any appointment type can be closed to new patients. New requests then join your waitlist, while the patients you already see keep booking online.
Choose a time
First consultation · Online session · 60 min Change
Thu 10 Sept
Fri 11 Sept
Mon 14 Sept
While the patient confirms their details, the slot is held for them. Two people can never book the same slot.
Several locations, several appointment types, one calendar.
Your main office, a second office, online sessions: each appointment type runs where you decide, with its own length and, if needed, a different fee for each location. Patients only see what matches their choice.
Time off can also apply to just some appointment types or locations: the rest of your calendar stays open for booking.
Your Google Calendar, always in sync.
Sync works both ways: your personal events block your availability, and your sessions appear in your Google Calendar. Check your day wherever you like, with nothing to enter twice.
In SessionFuel
Emma Wilson
10:00-11:00 · Adult session
In your Google Calendar
Session with Emma W.
10:00-11:00
Added a dentist appointment in Google? That slot disappears from your booking page. And if two appointments overlap, the conflict is flagged.
Parents' evening · Thu 10 Sept, 14:00-15:00
Overlaps 1 scheduled session
A personal event clashes with a session? You'll know straight away.
Your patients get their confirmation and reminders automatically.
As soon as they book, patients receive a confirmation and can add the appointment to their calendar in one click. Reminders then go out on their own: a week before, two days before and on the day itself. Fewer missed sessions, without playing receptionist.
Subject: Confirmation of your appointment
“Hello, this is to confirm your appointment on Thursday 10 September at 14:00 with your practitioner. All your appointment details (address, access, video link): [link]”
📎 Add to my calendar
Appointment with Sarah C.
14:00-15:00 · Northern Quarter office, 14 Oldham Street, Manchester M1 1JQ
🔔 Reminder 1 hour before
✉️ Reminder: your appointment next week
✉️ Your appointment in 2 days
✉️ Appointment today at 14:00
Three reminders, sent without you lifting a finger: fewer forgotten appointments, fewer empty slots.
Cancel a day without losing the morning to it.
Something came up? Cancel the whole day in one go: every patient gets your apology and, if your page is published, a link to rebook. For longer time off, close your slots or have a colleague cover for you.
Cancel all patient sessions on Thursday 10 September?
All 4 upcoming sessions will be canceled and each patient will receive the cancellation email with your message.
I'm unwell and need to cancel all of today's sessions. My apologies.
✓ Include the online rebooking link
Cancel the day✓ 4 sessions canceled, patients have been notified.
Your patients get a real apology and, if your page is published, a real link to rebook, not radio silence. The relationship is protected, and so is your day.
Add time off
Closed
Those slots can no longer be booked.
Cover
Slots stay bookable: a colleague covers them for you.
Covering colleague
Paul Martin
Dates
19 to 30 October
Applies to
Some locations and appointment types
When patients book, those slots carry a badge: “Slots marked ⇄ are covered by Paul Martin.”
For sessions already booked, you decide case by case: keep them, let the patient know about the cover, or cancel and notify them.
No room for new patients? Requests wait their turn.
When booking is closed to new patients, every request joins a dated list that you manage, and you invite whoever you like as soon as a spot opens up.
They sign up
Visitors leave their details on your page and are told they'll get an email as soon as you open booking for them. If you've set up your intake questionnaire, they fill it in there and then, so you know what the request is about before you even offer a spot.
You're notified
You get an email as soon as a new request comes in, and it's waiting for you on your waitlist.
You invite
The list is sorted by how long people have been waiting (“waiting for 3 weeks”). When you invite someone, they receive an email with a link that opens booking on your page.
The spot is filled
Each request keeps its status, from “Pending” to “Booked.” You always know who's waiting, for how long, and who has already been invited. A spot that opens up gets filled without a single phone call.
Frequently asked questions
Can I keep using Google Calendar?
Yes. Sync works both ways: your personal events block your slots, and your sessions show up in your Google Calendar.
Do patients really book on their own?
Yes. On your public page, they choose an appointment type, the location that suits them and a slot that's genuinely free, worked out from your working hours and existing appointments.
Can I offer several locations and appointment types?
Yes. Your main office, a second office, online sessions: each appointment type runs in the locations you choose, with its own length and, if needed, a different fee per location. Patients only see what matches their choice.
What about double bookings?
They can't happen: two people can never book the same slot, and a booked slot disappears from your availability straight away. When you have no availability left for new patients, their requests go to your waitlist.
What if I need to cancel a whole day?
One action takes care of it: every patient gets your apology and, if your page is published, a link to book again. For longer time off, close your slots or arrange cover, and patients can see which slots your covering colleague will take before they book.
Put SessionFuel to work in your next session.
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