Secure messaging with your patients, on your terms
Every patient has their own thread, kept safe in their patient portal. You can write to one person or to several at once, and you're the one who decides who can reply.
Emma Wilson
SecureI've added the exercise on automatic thoughts for you.
18:02 · Seen
Thanks, I started it last night.
08:41
Write a message…
To: 14 patients
The practice will be closed from 23 to 27 December. Wishing you a lovely holiday season.
Patient messages
AllowedSet patient by patient
One thread per patient, kept with their record.
All your conversations in one place, most recent first. Unread messages stand out at a glance, and every conversation keeps its full history.
Messaging
Group messageEmma Wilson
Show previous messages
Hi Emma, I've added this week's exercise on automatic thoughts for you.
Mon 14 Sept · 18:02 · Seen
Thanks, I started it last night. The second question really made me think.
Tue 15 Sept · 08:41
Great, let's talk about it on Thursday.
Tue 15 Sept · 12:15 · Seen
“Seen” appears under your messages once your patient has read them. Your dashboard also flags the conversations waiting for a reply.
Your patients write to you from their online portal.
In their portal, your patient finds all their conversations with you, from any browser. There's nothing to install, and unread messages are waiting for them as soon as they log in.
My messages
With your practitioner
Hi Emma, I've added this week's exercise on automatic thoughts for you.
Mon 14 Sept · 18:02
Thanks, I started it last night.
Tue 15 Sept · 08:41 · Seen
Write a message
To
Sarah Collins
Can I bring my notebook to our next session?
Your practitioner will find it in your conversation.
A patient who sees several therapists has a separate thread with each of them. Messaging lives in the online patient portal, so it works on a computer or a phone.
Your patient is notified, and the conversation stays protected.
Your conversations stay safe in the patient's secure portal. When you write to them, an email simply invites them to come and read your message, and every new message from them is flagged for you in SessionFuel.
Email received by the patient
A message from your practitioner
Hello,
Sarah Collins sent you a message.
Read it in your patient space.
Messaging
Open3 unread patient messages
Luke Martin
Could we go over the exercises…
Emma Wilson
Thanks, I started it last night.
Luke Martin sent you a message.
On your side, every message from a patient is flagged in SessionFuel, so nothing slips through the cracks.
You set the ground rules.
Decide how messaging works for all your patients at once, then adjust case by case when someone's care calls for it. Your patient always keeps access to the history of your conversations.
For all your patients
Patient messages
AllowedYou decide whether your patients can write to you from their portal.
Case by case
Luke Martin
Messages turned offFor a specific patient, you allow or stop messages from them, depending on what their care needs.
What the patient sees
My messages
They can still read your messages and the full conversation history. They just can't send new ones.
One message for several patients, written just once.
To let patients know the practice will be closed, or that you're moving, select the patients concerned and write your message once. Each one receives it in their own conversation, without seeing the other recipients.
Send a message to several patients
The same message is posted into each selected patient's conversation.
Recipients
Deselect all✓Emma Wilson
✓Luke Martin
✓Tom Lewis
Lily Baker
✓Hannah Price
Hello, the practice will be closed from 19 to 30 October inclusive. If you have any questions about your upcoming sessions, just reply to this message.
Send (12)Message sent to 12 patients.
Need to pass on a document? Share it in the patient's record: they'll find it in their portal and be notified.
Frequently asked questions
Where does my patient read my messages?
In their patient portal, from any browser, on a computer or a phone. An email lets them know when a message is waiting.
Can I stop a patient from writing to me?
Yes. You decide whether your patients can write to you, for everyone at once or patient by patient. A patient who can no longer write still has access to your messages and the full history.
Can I write to several patients at once?
Yes. Whether the practice is closing for a few days or moving to a new address, you write the message once, and each patient receives it in their own conversation, without seeing the other recipients.
Can I attach files?
To send a document, share it in the patient's record: they'll find it in their portal and get notified. Messaging itself is for written conversations only.
Put SessionFuel to work in your next session.
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